FAQ

How long does it take to get my order?

If product/s is in stock, it will be shipped from our Christchurch or Auckland warehouse, 3-5 days from receipt of order. If we are manufacturing the unit, these are made in Christchurch and our current lead times are listed below. Lead times are calculated from the day after Bath Co receives and processes the order. Please be aware these are despatch times from our Christchurch factory and do not allow for freight times, please allow for shipping.

Lead times are indicative and subject to change due to supply chain delays. We will continue to regularly update and provide transparency to our product lead times for our customers.


VCBC
White Units – 5 Working days
Melamine Units – 7 Working days


Michel César
White Units – 20 Working days
Timber Veneer Units – 15 Working days
Custom Colour Units – 20 Working days


Modern & Traditional Laundry
White Units – 20 Working days
Melamine Units – 20 Working days
Timber Veneer Units – 20 Working days

How do I order?

Find your nearest leading retailer to order, or for further information.

Can I track my order?

Unfortunately, we can not offer tracking services directly to customers. Please contact your merchant for any freight time queries. If the freight time is longer than anticipated, we will communicate this with the merchant, who will contact you if it outside the expected timeframe.  

Is Timber Veneer the same as Melamine?

No. Timber Veneer is a 3 mm layer of real timber pressed onto water-resistant board. Melamine is a manufactured timber 'look'.

Can I select the sheet of timber my unit is made from?

No. You can choose from our 8 Timber Veneer finishes. Some finishes will show natural variations as we use real timber. We recommend picking up one of our Timber Veneer swatches from your nearest retailer for the most accurate representation.

How do I calculate what my Kordura laundry benchtop price will be?

To calculate the cost of a Kordura laundry benchtop, follow this calculation:
Length  ÷  100  x  price  =  answer. Price options include white or colour.

Can you match my colour swatch?

Yes, we can colour match almost any, gloss, matte, or metallic swatch from major paint manufacturers. Once you have chosen a colour, simply provide the brand and colour name. Our custom colour service is available at an additional cost, please contact your preferred retailer for pricing. 

Do you do custom makes?

Try us. We sometimes do it if it is a small change, like a handle. We do special designs for larger runs.

Can I return my order?

If we have made your product then it can't be returned as we have made it for you! Stock items may be returned if it is in the original box and in original condition. We do charge a re-stock fee to cover our costs. There will be a freight fee depending on your location.

What is the warranty?

The warranty period is dependent on the product, please see our warranty information for details.

Do I need to advise the installer anything before purchase?

Yes – the installation is very important. Incorrect installation may void warranty. Please note, only authorised installers are able to install of some our of products (i.e Shower specialist) or the warranty may be void, please check these requirements prior. Ensure the installer is aware of what you ordered and follows the installation instructions provided with the product(s). For units – there must be timber to secure BOTH the unit and the basin/top to the wall. This is VERY important. Technical drawings and installation instructions are available on this website.

How do I care for and maintain my product(s)?

See our guides on Product Care - Cleaning & Maintenance for more information. It is important that units are kept free of excessive water/moisture and cared for as per our recommendations (otherwise it may void the warranty).

Are your units waterproof?

No. They are moisture-resistant. Our units are made of moisture-resistant board and are coated in a polyurethane finish to create a wrap seal. Keep excessive moisture/water off units by drying any problem areas, and ensure the area is well ventilated to minimise humidity, or this may void warranty. See our guides on Product Care - Cleaning & Maintenance for more information.

Are Timber Veneer units protected?

Yes, Timber Veneer panels are protected using a polyurethane coating to create a wrap seal. This is as durable as a painted unit, see our care instructions to maximise the life of the unit. Keep excessive moisture/water off units by drying any problem areas, and ensure the area is well ventilated to minimise humidity, or this may void warranty. See our guides on Product Care - Cleaning & Maintenance for more information.

What is NanoGlaze?

Nanoglaze is an anti-bacterial coating applied to the glaze during the production process of ceramics. It closes up the tiny pores in the ceramic and makes it harder for dirt and grime to take hold. It only takes a quick and easy wipe to remove dirt and bacteria.

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