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Our top-selling lines that are in stock (ex-stock) at the Auckland and Christchurch warehouses, same-day dispatch is available. You can contact the customer service team for immediate assistance in obtaining these items.
If the items need to be manufactured in Christchurch, the lead times are as follows:
VCBC
White Units – 5 Working days
Melamine Units – 5 Working days
Custom Colour Units - 15 Working days
Michel César
White Units – 15 Working days
Timber Veneer Units – 15 Working days
Custom Colour Units – 15 Working days
Modern & Traditional Laundry
White Units – 15 Working days
Melamine Units – 15 Working days
Timber Veneer Units – 15 Working days
Lead times are calculated from the day Bath Co receives and processes the order. The provided lead times are indicative and subject to change due to supply chain delays. Despatch times from the Christchurch factory do not include freight times, so you should allow additional time for shipping.
For further details or specific inquiries about lead times for your order please contact Bath Co's customer service team. We are here to help.
Unfortunately, we can not offer tracking services directly to customers. Please contact your merchant for any freight time queries. If the freight time is longer than anticipated, we will communicate this with the merchant, who will contact you if it outside the expected timeframe.
Due to the bespoke nature of our made-to-order furniture, it is non-returnable, as it has been crafted specifically for you. Stock items, however, can be returned if they are in their original box and maintain their original condition. A re-stock fee will be applied to cover associated costs, and a freight fee will be determined based on your location.
No. Timber Veneer is a 3 mm layer of real timber pressed onto water-resistant board. Melamine is a manufactured timber 'look'.
Are Timber Veneer units protected?
Yes, Timber Veneer panels are protected using a polyurethane coating to create a wrap seal. This is as durable as a painted unit, see our care instructions to maximise the life of the unit. Keep excessive moisture/water off units by drying any problem areas, and ensure the area is well ventilated to minimise humidity, or this may void warranty. See our guides on Product Care - Cleaning & Maintenance for more information.
Can I select the sheet of Timber Veneer my unit is made from?
No. You can choose from our 7 Timber Veneer finishes, some will show more natural variations as we use real timber. We recommend picking up one of our large Timber Veneer swatches from your nearest retailer for the most accurate representation of grain variation and colour.
Colour Selection
Can I choose any colour for my Custom Colour cabinetry?
Absolutely! You can choose any colour from a paint manufacturer's swatches, and Bath Co will match the colour for your cabinetry.
How accurate is the Custom Colour matching process?
Bath Co uses precise colour-matching techniques to ensure the closest possible match to your chosen paint colour. While we strive for accuracy, slight variations may occur due to factors such as lighting, paint finish and material differences. We recommend viewing a paint sample in your chosen space and lighting conditions to ensure you’re satisfied with the colour and finish.
Can I see a Custom Colour sample before confirming my order?
Yes, we understand the importance of seeing the actual colour and finish. We can provide you with a sample (300 x 210 mm) for an additional cost to ensure it meets your expectations before finalising your order. If you proceed with the vanity order, a percentage of the sample’s cost will be deducted from the vanity price. Enquire with one of our merchants for exact pricing.
Can I change my Custom Colour selection after placing an order?
Once an order is confirmed and production has started, we are unable to make changes. If you have uncertainties about your colour choice, we recommend acquiring a paint sample from us for an additional cost to confirm your selection.
Can I return my Custom Colour order if I change my mind?
Unfortunately, due to the personalised nature of Custom Colour furniture, we do not accept returns if you change your mind. We highly recommend reviewing your selected colour and finish choices carefully before confirming your order.
Learn about our Custom Colour process here
Finish Options
What finish options are available for the Custom Colour cabinetry?
You can choose from matte, gloss, or metallic finishes for your furniture. However, please note:
Ordering and Production
How do I order my preferred colour and finish for the cabinetry?
Your local Bath Co retailer can assist to fill out your chosen vanity order form and complete the designated section, which includes fields for the paint manufacturer's name and the specific paint colour name. The Bath Co team will handle the rest, ensuring that your cabinetry perfectly aligns with your chosen colour and finish.
How long does it take to receive my Custom Colour cabinetry order?
The production time for Custom Colour cabinetry may vary, but we aim to complete orders in a timely manner. Once we receive your order, our team will contact the merchant you purchased from with an estimated dispatch timeline.
Care and Maintenance
Are there any special cleaning needs for my Custom Colour furniture?
No, maintaining your Custom Colour furniture is simple. Regular cleaning with a mild, non-abrasive cleaner and a soft cloth is typically all that’s needed. Avoid harsh chemicals or abrasive materials that could damage the finish. For more specific care instructions related to your chosen finish, refer to our care guidelines on our website.
Warranty
Is there a warranty for Custom Colour furniture?
Yes, your Custom Colour furniture includes a residential 5-year Bath Co warranty or a 1-year warranty for commercial use. For additional details, please see our Warranty information.
What is included in an all-in-one laundry kit?
Each kit includes:
What are your laundry kit dimensions?
The dimensions vary based on the chosen layout and components. For detailed measurements, refer to the product specifications:
Can I customise my laundry kit?
Yes, our all-in-one kits are designed to simplify planning while allowing personalisation:
Are the cabinets pre-assembled?
Most cabinets come pre-assembled, except for the stacker cabinet, which requires minimal assembly. Assembly instructions are available online for your installer.
What appliances are compatible with laundry kits?
Our stacker cabinets are designed to accommodate most stacked, front-loading washing machines and dryers. Refer to the specifications to ensure compatibility with your appliance’s minimum clearance requirements.
Can I install the laundry kit myself?
No, installation must be performed by a certified professional to maintain the warranty. Certified professionals should also handle any electrical or plumbing work for optimal safety and functionality.
What materials are used in the laundry kits?
The kits are crafted from high-quality materials:
How do I maintain and clean the laundry kit?
For detailed care instructions, refer to the cleaning and care guide.
Is the laundry kit covered by a warranty?
Yes, all kits come with a residential or commercial warranty covering manufacturing defects. Refer to the warranty details on our website for specific terms and conditions.
Are laundry kits suitable for small spaces?
Yes, compact kits are specifically designed for small spaces, featuring:
Note: All-in-One Laundry kits include price of white Kordura benchtop.
The warranty period is dependent on the product, please see our warranty information for details.
No. They are moisture-resistant. Our units are made of moisture-resistant board and are coated in a polyurethane finish to create a wrap seal. Keep excessive moisture/water off units by drying any problem areas, and ensure the area is well ventilated to minimise humidity, or this may void warranty. See our guides on Product Care - Cleaning & Maintenance for more information.
See our guides on Product Care - Cleaning & Maintenance for more information. It is important that units are kept free of excessive water/moisture and cared for as per our recommendations (otherwise it may void the warranty).
Yes – the installation is very important. Incorrect installation may void warranty. Please note, only authorised installers are able to install of some our of products (i.e Shower specialist) or the warranty may be void, please check these requirements prior. Ensure the installer is aware of what you ordered and follows the installation instructions provided with the product(s). For units – there must be timber to secure BOTH the unit and the basin/top to the wall. This is VERY important. Technical drawings and installation instructions are available on this website.
Nanoglaze is an anti-bacterial coating applied to the glaze during the production process of ceramics. It closes up the tiny pores in the ceramic and makes it harder for dirt and grime to take hold. It only takes a quick and easy wipe to remove dirt and bacteria.
No query specified.
Save your favourite products to this wishlist then print or email them for quick and easy reference later.